kursiFrequently Asked Questions
Users ask kursi many questions about account setup, identity verification, deposit and withdrawal methods, game types, and account security. This page collects the most common inquiries and provides direct answers so you understand how kursi operates, what documentation we need, which payment methods we support, and how to access support when you need it.
Our FAQ covers four main topic areas: account and registration (how to start, KYC verification, password recovery), payments and transactions (deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfer), game rules and market availability (football betting, live-dealer tables, slots, esports markets), and security and account care. Each answer is factual and avoids marketing language so you can make an informed decision about using kursi.
If your question is not answered here, contact our support team via live chat. We respond in English during business hours and can clarify account-specific issues, payment problems, or technical questions in real time. For legal or regulatory questions, refer to our full terms and conditions or jurisdiction notice pages.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and jurisdiction notice
kursi requires two documents during Know-Your-Customer (KYC) verification: a government-issued ID (KTP, passport, or driver's licence) and a selfie (photo of your face). Upload a clear photo of your ID front side; the photo must show your full name, date of birth, and ID number. For your selfie, take a photo of your face with your ID held next to it so both are clearly visible. We verify your identity automatically using our verification partner within 24 hours. If verification is delayed, our support team contacts you via email. Verification must be completed before you can deposit or withdraw.
If you notice unusual activity on your kursi account (unexpected transactions, login notifications from unfamiliar locations, or inability to log in), contact our support team immediately via live chat. Do not attempt to reset your password if you suspect unauthorized access; contact support first. We investigate account-access issues within 2–4 hours during business hours and lock your account if fraud is suspected. We can freeze your balance pending investigation and help you regain control of your account. If you are outside your home city (e.g., traveling in Jakarta when your account is registered in Surabaya), notify support before logging in from a new location to avoid false-fraud alerts.
Payments and transactions
kursi does not charge deposit or withdrawal fees on our side. However, your bank or e-wallet provider may charge a small transaction fee when you transfer money to or from kursi. DANA, e-wallet, mobile banking, local payment, and online payment typically charge no fees for transfers; your bank (e-wallet, mobile banking, local payment, online payment) may charge a standard transfer fee (typically our welcome offer–6,500 per transaction). Check your bank's fee schedule or e-wallet app to confirm. When you request a withdrawal on kursi, the amount you see is the net amount that will be transferred to your nominated account; we do not deduct our own fees.
Yes. kursi accepts direct bank transfers from e-wallet, mobile banking, local payment, and online payment. To deposit via bank transfer, select your bank from the payment method list in your kursi account, then follow the on-screen instructions to transfer to our banking partner's account. Include your kursi username or account ID in the transfer reference so we can match the deposit to your account. Bank transfers typically complete within subject to verification during banking hours (Monday–Friday, 08:00–17:00). Transfers outside banking hours are processed the next business day. For withdrawals, you nominate your bank account once during setup; subsequent withdrawals go to the same account automatically.
kursi offers regular promotions including cashback rewards on deposits or wagers during certain periods (e.g., around Idul Fitri, Idul Adha, or Imlek). Cashback terms vary by promotion; check your account notifications or the Promotions page in your kursi account for current offers. Typically, cashback is credited as account credit (not cash) and may have minimum wager requirements before you can withdraw. Some promotions apply only to new deposits; others apply to specific game types (e.g., slots or live-dealer tables). Read the full terms of each promotion before participating so you understand the conditions.
kursi support is available via live chat during business hours (typically 09:00–22:00, seven days a week). For complex inquiries or non-urgent questions, you can email our support team. Response time by email is typically 24–48 hours. For fastest resolution of payment issues, account access problems, or account verification delays, use live chat so our team can respond in real time. Include your kursi username and a clear description of your issue in any email. Do not share passwords or sensitive account information via email; we will never ask you for this information.
Game rules and markets
kursi lists sportsbook markets for major football tournaments: Liga 1 (Indonesia), Piala Indonesia, Piala AFF (ASEAN Football Championship), Champions League, Premier League, La Liga, Serie A, Bundesliga, and World Cup qualification and finals. We also offer markets for MotoGP, badminton, basketball, and tennis. Each match shows multiple market types: match winner (1x2), Asian handicap, over/under goals, both teams to score, and in-play (live) betting during matches. Market availability varies by match; not all markets are available for all fixtures. Check the kursi sportsbook to see which markets are open for your chosen match.
kursi offers live-dealer table games streamed from multi-camera studios: blackjack, roulette, baccarat, and Dragon Tiger. Each table is hosted by a live dealer and streamed to your device in real time. You place bets via the kursi app or web interface; the dealer processes your bet and announces the outcome. Live tables operate 24 hours a day, seven days a week. You can join or leave a table at any time. Minimum and maximum bet amounts vary by table; check the table details before joining. Live-dealer games are optimized for mobile and work with low-data connections; video quality adjusts automatically based on your connection speed.
kursi offers a wide range of slot games including Aviator, Fortune Tiger, Sweet Bonanza, Gates of Olympus, Mahjong Ways, and many others provided by licensed game partners. Each slot runs independently; you control your bet size and spin speed. Esports markets on kursi include Mobile Legends, Free Fire, and PUBG Mobile tournaments. You can wager on match outcomes, total kills, map winners, and other esports-specific markets. Esports matches are listed with start times and teams; markets open as matches approach. Check the kursi app or website to see which slots and esports tournaments are currently available.
Security and account care
kursi encrypts all data transmitted between your device and our servers using TLS 1.2 or higher. Your personal information (name, ID, contact details, transaction records) is stored in encrypted form using AES-256 encryption on secure servers. We do not sell your personal data to third parties. Your data is shared only with our banking partner to process deposits and withdrawals, and with regulators if legally required. We conduct annual security audits and penetration testing to identify and fix vulnerabilities. Read our full Privacy Policy for details on how we collect, store, and protect your data.
kursi operates only in jurisdictions where online gaming and sportsbook services are legally permitted by local law. Our services are available only where local law permits. You are responsible for confirming that access to and use of kursi comply with the laws of your own jurisdiction. If you are located in Indonesia or another Southeast Asian jurisdiction, kursi may be available to you; however, local regulations vary by city and state. If you are unsure whether kursi is available in your area, contact our support team or read our Jurisdiction Notice page before opening an account. We do not offer our services in jurisdictions where online wagering is prohibited.